FAQs

The following deposits should not be submitted through Mobile Deposit Capture:

• Foreign checks or foreign money orders
• Third-party checks including checks made payable to yourself or another party not a joint/secondary member on your account
• Savings Bonds
• Non-negotiable items

The deposits listed below will result in immediate reversal of the deposit to your checking account and may result in the suspension or termination of the service:

• Your own Blaze check drawn on the same account
• Altered checks
• Incomplete items
   

The back of the check should include the following:

• Signature of all payees
• The words "For Mobile Deposit Only"

When submitting a Mobile Deposit, it is very important to endorse your check correctly or it may not be accepted.

After you deposit a check using Mobile Deposit Capture, you will receive an email from mobiledeposit@blazecu.com verifying Blaze received the deposit. You will then receive a second email within 24 hours letting you know if the deposit has been accepted.

You might not be receiving your Mobile Deposit Capture status emails because your email client is sending Blaze emails to your spam/junk folder. Add mobiledeposit@blazecu.com to your contacts to make sure you receive status emails.

To confirm the email address we have on file for you is correct, please log into Blaze Digital Banking and from the Settings menu, select Contact Change.

Once you have confirmed funds have been deposited, you should mark your check "VOID" and securely store the original for 90 days. You can then shred or destroy the check.