Your security is important to us. That's why we have gathered information for our members to explore all the ways we keep their money and identities secure, plus tips for secure banking in the digital age.

Reporting Fraud

If you provided account information or responded to a suspicious email or text message, please contact us and say you think you were a victim of fraud.

We can help protect you and your accounts.

Report Fraud

Reporting Suspicious Communication

Did you receive a text, email, or call from someone impersonating Blaze that tried to get sensitive information from you?

Forward the email or take a screenshot of the text, but do not click on any links.

Report Suspicious Communication

Ways to Help Protect Yourself From Fraud

Log In With Blaze

To log into Blaze Digital Banking, always go to or use a Blaze Mobile app to ensure you are using a trusted and secure portal.

Only download apps from the Apple App or Google Play stores. Apps from other app stores are often spoof apps designed to steal your identity.

Freeze Your Credit

A credit freeze limits access to your credit report so no one can open new accounts until the freeze is lifted.

To be fully protected, you must place a freeze with each of the three credit reporting agencies. A credit freeze is free and can be temporarily lifted when you need it.

View Credit Freeze FAQs

You're Protected at Blaze

Blaze monitors your accounts for suspicious activity and we may send you fraud alerts if we spot anything unusual.

Set Up Account Alerts

Customize text, email, and push notifications to keep tabs on your accounts in Blaze Digital Banking.

Know when a transaction is made, a large sum is withdrawn, and more.

Secure Your Mail & Shred Documents

Place outgoing mail in a post office collection box. If you plan on being away from home for more than a couple days, have the US Post Office hold your mail.

Safely dispose of sensitive information. Shred any papers that have personal or financial information.

Watch for Shred Day events where Blaze provides free shredding services for members.

Shop Safely

Shop with confidence with Visa’s Zero Liability Policy+. Visa’s guarantee that you won't be held responsible for unauthorized charges made with your account or account information.

You're protected if your Visa Credit or Debit card is lost, stolen or fraudulently used, online or offline.

Protect Your Identity

Never share account information. This includes your digital banking login, account numbers, social security number and PINs.

Do not provide personal information over the phone unless you initiate contact and verify that it is a trusted source.

Stay Aware of Scams

Know how fraudsters try to steal your identity so you can better protect yourself and your accounts.

To stay up-to-date with the latest fraud trends, we recommend visiting the sites provided by the FBI and FTC.

FBI Resources FTC Resources

Get Your Annual Credit Report

Under the Fair Credit Reporting Act (FCRA), you have the right to request a free credit report from the three main consumer reporting agencies - Equifax, Experian, and TransUnion. The only website authorized to give this free report is You can also request a copy by calling 1.877.322.8228.

+Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.