Your Security is Important to Us
That's why we have gathered information for our members to explore all the ways we keep their money and identities secure, plus tips for secure banking in the digital age.
Blaze will never ask for your password, verification codes, PIN, or other sensitive information by email, text, or unsolicited phone call. Do not share this information with anyone.
Reporting Fraud
If you provided account information or responded to a suspicious email or text message, please contact us as a potential victim of fraud.
We can help protect you and your accounts.
Reporting Suspicious Communication
Did you receive a text, email, or call from someone impersonating Blaze who tried to get sensitive information from you?
Do not select any of the links in the text or email.
Forward the email or take a screenshot of the text and send to abuse@blazecu.com.
Ways to Help Protect Yourself From Fraud
Log In With Blaze
To log into Blaze Digital Banking, always log in at blazecu.com or the Blaze CU Mobile app to ensure you are using a trusted and secure portal.
Only download apps from the Apple App or Google Play stores. Apps from other app stores are often spoof apps designed to steal your identity.
Protect Your Identity
Never share account information. This includes your digital banking login, account numbers, social security number and PINs.
Do not provide personal information over the phone unless you initiate contact and verify that it is a trusted source.
Freeze Your Credit
A credit freeze limits access to your credit report so no one can open new accounts until the freeze is lifted.
To be fully protected, you must place a freeze with each of the three credit reporting agencies. A credit freeze is free and can be temporarily lifted when you need it.
You're Protected at Blaze
Blaze monitors your accounts for suspicious activity and we may send you fraud alerts if we spot anything unusual.
Set Up Account Alerts
Customize text, email, and push notifications to keep tabs on your accounts in Blaze Digital Banking.
Know when a transaction is made, a large sum is withdrawn, and more.
Shop Safely
Shop with confidence with Visa’s Zero Liability Policy+. Visa’s guarantee that you won't be held responsible for unauthorized charges made with your account or account information.
You're protected if your Visa Credit or Debit card is lost, stolen or fraudulently used, online or offline.
Stay Aware of Scams
Know how fraudsters try to steal your identity so you can better protect yourself and your accounts.
To stay up-to-date with the latest fraud trends, we recommend visiting the sites provided by the FBI and FTC.
Secure Your Mail & Shred Documents
Place outgoing mail in a post office collection box. If you plan on being away from home for more than a couple days, have the US Post Office hold your mail.
Safely dispose of sensitive information. Shred any papers that have personal or financial information.
Watch for Shred Day events where Blaze provides free shredding services for members.
Don't Be Spoofed
Fraudsters are hard at work trying to steal your account and personal information. There are ways to protect yourself from these thieves.
Recognizing & Avoiding Scams
Blaze will never call, email, or text asking to provide full account numbers, card numbers, PINs, digital banking credentials, passwords, or verification codes.
Tis the Season to Avoid Online Shopping Rip-offs
Online holiday shoppers, gear up and hunker down. You could fall victim to serious scams unless you know how to distinguish a legitimate site from a rip-off.
Get Your Annual Credit Report
Under the Fair Credit Reporting Act (FCRA), you have the right to request a free credit report from the three main consumer reporting agencies - Equifax, Experian, and TransUnion.
The only website authorized to give this free report is annualcreditreport.com. You can also request a copy by calling 1.877.322.8228.
Disclosures
+Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.