Your Security is Important to Us
That's why we have gathered information for our members to explore all the ways we keep their money and identities secure, plus tips for secure banking in the digital age.
As a member, you may be contacted by Blaze about potential fraud on your account or on your debit or credit card. If you ever receive a call that feels suspicious, hang up and call us directly at 651.215.3500. You can call us anytime to verify if we contacted you.
Blaze Will Not Contact You Unexpectedly
Blaze will never call, text, or email you unexpectedly asking for sensitive information such as your Social Security Number, account/card numbers, password, PIN, or verification codes.
Do not share this information with anyone.
Know the Difference Between a Disputed & Fraudulent Transaction
Understanding the difference between a disputed and fraudulent transaction is essential for protecting your account and ensuring the issue is resolved accurately.
Dispute
You authorized the transaction but there is an issue with the goods/services or how the transaction was posted.
Examples:
Merchandise not received
Service canceled but wasn't refunded
Incorrect amount charged
To dispute these transactions, contact Blaze at 651.215.3500 or visit your nearest branch.
Fraud
You did not authorize, participate in, or benefit from the transaction.
Examples:
Unauthorized charges
Stolen card used
If you suspect fraud on your Blaze debit or credit card, call our partner Velera at 866.820.6831 for assistance.
If you suspect fraud involving automatic payments or withdrawals from your Blaze accounts (not card-related), call Blaze at 651.215.3500 or visit your nearest branch.
Reporting Fraud
If you think you may have been a victim of fraud or identity theft, contact Blaze right away.
Reporting Fraud
If you provided account information or responded to a suspicious email or text message, please contact us as a potential victim of fraud.
We can help protect you and your accounts.
Reporting Suspicious Communication
Did you receive a text, email, or call from someone impersonating Blaze who tried to get sensitive information from you?
Do not select any of the links in the text or email.
Forward the email or take a screenshot of the text and send to abuse@blazecu.com.
You're Protected at Blaze
Blaze monitors your accounts 24/7 for suspicious activity. We may send you fraud alerts if we spot anything unusual.
Blaze provides additional free resources to help keep your account and identity safe.
Log In With Blaze
To log into Blaze Digital Banking, always log in at blazecu.com or the Blaze CU Mobile app to ensure you are using a trusted and secure portal.
Only download apps from the Apple App or Google Play stores. Apps from other app stores are often spoof apps designed to steal your identity.
Account & Card Alerts
Activate notifications for your Blaze accounts including alerts for minimum balances, large transactions, and deposits.
Alerts can be sent as a text, email, or push notification to your device.
To customize your alerts, log into Blaze Digital Banking and select Alerts under the Messages & eDocuments menu, and Manage Cards under the Account Services menu.
Your Credit Score & More
With one powerful tool, access your credit score, full credit report, credit monitoring, financial tips, and education in Blaze Digital Banking for free.
Get started by enrolling on the Blaze Digital Banking home dashboard.
Shop Safely
Shop with confidence with Visa’s Zero Liability Policy+. Visa’s guarantee that you won't be held responsible for unauthorized charges made with your account or account information.
You're protected if your Visa Credit or Debit card is lost, stolen or fraudulently used, online or offline.
Know How To Protect Yourself from Fraud
Follow these steps to help keep yourself from being a victim of fraud.
Protect Your Identity
Never share account information. This includes your digital banking login, account numbers, social security number and PINs.
Do not provide personal information over the phone unless you initiate contact and verify that it is a trusted source.
Secure Your Mail & Shred Documents
Place outgoing mail in a post office collection box. If you plan on being away from home for more than a couple days, have the US Post Office hold your mail.
Safely dispose of sensitive information. Shred any papers that have personal or financial information.
Watch for Shred Day events where Blaze provides free shredding services for members.
Stay Aware of Scams
Know how fraudsters try to steal your identity so you can better protect yourself and your accounts.
To stay up-to-date with the latest fraud trends, we recommend visiting the sites provided by the FBI and FTC.
Recognizing and Avoiding Scams
Defend yourself against scammers by learning to recognize red flags.
Ransomware
Ransomware can wreak havoc on anyone’s life, but the more it’s understood, the easier it is to prevent.
50 Internet Safety Tips
Protect yourself from online threats by learning 50 common internet safety tips regarding protecting yourself and your sensitive information.
Get Your Annual Credit Report
Under the Fair Credit Reporting Act (FCRA), you have the right to request a free credit report from the three main consumer reporting agencies - Equifax, Experian, and TransUnion.
Request a free authorized credit report at annualcreditreport.com or call 877.322.8228.
Your Credit Score & More
With one powerful tool, access your credit score, full credit report, credit monitoring, financial tips, and education in Blaze Digital Banking for free.
Get started by enrolling on the Blaze Digital Banking home dashboard.
Freeze Your Credit
A credit freeze limits access to your credit report so no one can open new accounts until the freeze is lifted.
To be fully protected, you must place a freeze with each of the three credit reporting agencies. A credit freeze is free and can be temporarily lifted when you need it.
Disclosures
+Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.
