What if a payee says they didn't receive a payment sent with Bill Pay?

If you have previously made successful payments to a payee, it may be that they have changed their account number. You should verify that the address and account information for your payee is correct before sending another payment.

If the payment was sent by check, we recommend placing a stop payment on the check. You may submit a stop payment request from the Account Services menu in digital banking and selecting Check Stop Payment.

If you would like to request a proof of payment that you can provide your payee, please contact us or visit one of our branch locations.