How do I change, stop or delete a bill I created in Bill Pay?
If you want to change a payment you scheduled in Bill Pay, you must do so prior to the date you chose as the Send Date.
- In Bill Pay, select Pending Payments or Payment Activity.
- Select the scheduled payment.
- Tap the three vertical dots under the payment amount and select Cancel.
- Return to the Pay Bills tab to set up your new payment.
Once a payment is in process, you are not able to edit or cancel it. If the payment is being sent by check and not electronically, you may place a stop payment on it by submitting a Stop Payment request. From the Account Services menu in digital banking, select Check Stop Payment.