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How do I change, stop or delete a bill I created in Bill Pay?

If you want to change a payment you scheduled in Bill Pay, you must do so prior to the date you chose as the Send Date.

  1. In Bill Pay, select Pending Payments or Payment Activity
  2. Select the scheduled payment.
  3. Tap the three vertical dots under the payment amount and select Cancel.
  4. Return to the Pay Bills tab to set up your new payment.

Once a payment is in process, you are not able to edit or cancel it. If the payment is being sent by check and not electronically, you may place a stop payment on it by submitting a Stop Payment request. From the Account Services menu in digital banking, select Check Stop Payment.